Policy
Returns & Refund
Our policy on custom-printed items — because print isn't quite like buying a book off the shelf.
Custom-printed products are non-refundable by default unless there's a manufacturing defect or an error on our part. This is an industry-standard practice — each print is made specifically for you.
What IS eligible for return/replacement
- Manufacturing defects (printing errors, color mismatch beyond acceptable tolerance)
- Damage during shipping (packaging photos required within 24 hrs of delivery)
- Wrong product / wrong quantity dispatched from our end
- Approved design not matching what was actually printed
What is NOT eligible
- Design mistakes in the file provided by the customer
- Typos / wrong information in customer-approved proofs
- Colour variance within accepted printing tolerance (±10%)
- Change of mind after production has started
- Custom sized / bespoke items produced to spec
Return Window
- Report defects/damage within 48 hours of delivery
- Provide clear photographs (multiple angles) of the issue
- Retain original packaging until issue is resolved
Resolution Options
Where a return is approved, we typically offer:
- Free replacement — we reprint and reship at no additional cost (preferred)
- Store credit — for future orders
- Refund to the original payment method (subject to review)
Refund Timeline
- Once approved, refunds are processed within 5–7 working days
- Amount reflected in original payment source within 7–14 working days depending on your bank/UPI provider
- Cash-on-Delivery orders refunded via UPI / bank transfer
Cancellation
- Orders can be cancelled anytime before production begins — full refund
- Cancellation after production started: material cost may be deducted
- Cancellation after dispatch: not possible
Raise a return request
Email print@brothersdigital.in or WhatsApp +91 80709 70980 with your order number, issue description and clear photos. We respond within 24 working hours.